Shipping & Delivery:

Free Shipping - 10-25 Business Days 

Express Shipping 7-15  Business Days 

Urgent/Rush Shipping - 5-7 Business Days 

Order production：

Production: Most walls are hand-crafted with the highest quality supplies after the order is placed unless in one of our warehouses already produced, and ready to ship. Processing Time: 5-15 Business days (except holidays)

Shipping Delays Disclaimer:

We understand the importance of receiving your order promptly and apologize for any inconvenience caused by shipping delays. Please note that once your order leaves one of our facilities, it is on an internal transport vehicle until it it is in the hands of the shipping carrier (Fedex or UPS), and we cannot guarantee specific delivery dates.

Factors such as unforeseen circumstances, weather conditions, customs processing, or high shipping volumes during peak seasons may contribute to delays beyond our control.

Important Notice for USA Orders:
Due to recent tariff increases and changes to U.S. importation regulations, all outstanding orders shipping to the United States may experience delays of approximately 30–50+ days. Please note, this delay only affects USA orders. Orders to all other countries are shipping as usual without any disruption. We appreciate your understanding and patience during this time.

Refused Delivery and Non-Refundable Items:

In the event that a customer refuses delivery of their order or chooses not to accept the shipment for any reason, we want to highlight that our products are non-refundable. We do not issue refunds for items returned to us due to a refusal of delivery.

What We Promise:

1. We will provide you with tracking information so you can monitor the progress of your shipment.

What We Cannot Control:

1. Carrier Issues: Delays caused by the shipping carrier are beyond our control.

2. External Factors: Unforeseen events, customs clearance, and other external factors can impact delivery times.

We appreciate your understanding and patience in such situations. If you have any concerns or need further assistance, please don't hesitate to contact our customer support team.

Thank you for choosing The Flower Wall Company