Shipping policy

Shipping Options

  • Free/Standard Shipping: Estimated delivery within 20-30 business days (depending on location/country).

  • Express Shipping: Estimated delivery within 10-20 business days.

  • Rush Shipping: Estimated delivery within 5-10 business days.

Express or expedited shipping applies only to shipping speed, not order processing time. Orders subject to payment holds, disputes, verification, or review are not eligible for express shipping until cleared.

CUSTOM ORDER 

All custom flower wall backdrops or arrangements are made to order.

• Processing time for custom orders varies depending on the product and complexity of production
• Estimated production time for custom flower walls is 7–20 business days, excluding holidays 
• Processing timelines may extend if additional design revisions are requested

Final written approval is required before shipment.
Once final approval is received via email or written confirmation, the order is considered complete and will proceed to shipping.

Flower Wall Company is not responsible for delays caused by lack of client response or approval. Orders awaiting final confirmation remain in production status until approval is received.

Processing Time

All flower walls are handmade after your order is placed. Processing takes 7-10 business days (excluding weekends/holidays). If an item is in stock in one of our warehouses, it may ship sooner.

Shipping & Tracking Updates (Regular/Standard Shipping)

  • Orders first travel on our internal transport vehicle for 5–18 business days depending on location and which warehouse your product dispatches from. 

  • During this stage, tracking sometimes will not update.

  • Once your order reaches the nearest FedEx or UPS hub in your country, tracking will activate, and your order will be delivered within 1–5 business days.

  • Inactive tracking does not mean your order has not shipped — it is in transit within our private carrier network.

Shipping Delays & Disclaimer

We are not liable for delays caused by:

  • Carrier issues (FedEx, UPS, customs, etc.)

  • Weather, natural events, or holiday volume

  • Other unforeseen external circumstances

Estimated delivery timelines are not guaranteed. Refunds will not be issued for delays once an item has been shipped.

Order Disputes & Chargebacks

If you file a dispute or chargeback during the standard processing window (5–15 business days) or shipping timeframe (7–20 business days), your order will be immediately frozen and shipment will be paused.

To restart shipment, you must provide signed written confirmation from your payment provider that the chargeback has been fully withdrawn, and we must receive official notice before fulfillment resumes.

If a dispute is initiated during processing or shipping and is not withdrawn within the notice period, the order will be considered voluntarily canceled due to breach of transaction trust. Shipment will remain permanently paused, the order will be closed, and no goods or services will be delivered. 

While a dispute is active, you are not entitled to a refund or delivery. Because our policies are clear and fully documented, if the bank rules in our favor, the payment is considered complete; however, fulfillment is not reinstated, and we are not responsible for reshipping the order or issuing a refund. The dispute itself terminates the transaction relationship.

The best option is to wait the entire processing and shipping timeframe and stay in contact with our support team. We want all of our customers to receive their products and be happy, but this is only possible if disputes or money holds are avoided.

Buyers are required to contact us directly to resolve any payment, pricing, or order concerns before opening a dispute.

This policy exists to protect both parties, prevent payment abuse, and ensure fair fulfillment practices.

Refused Deliveries & Returns

Orders are non-refundable if a shipment is refused, rejected, unclaimed, not collected, not accepted, or deemed undeliverable due to circumstances within the customer’s control. This includes, but is not limited to, providing an incorrect or incomplete address, failing to provide access to the delivery location, failing to monitor tracking information, failing to collect the shipment from a pickup location, refusing to sign for the shipment, or otherwise failing to accept delivery.

 

Orders may be shipped through Canada Post, UPS, FedEx, or a private courier and may require a signature upon delivery. Couriers are not required to call, text, email, or otherwise contact the customer before or during a delivery attempt. Customers are solely responsible for monitoring the tracking information provided, ensuring someone is available to receive the shipment, checking for delivery notices, and arranging pickup or redelivery directly with the carrier when required.

A missed call, failure to receive a call or text, lack of a delivery notice, or failure to see a tracking update does not entitle the customer to a refund, cancellation, exchange, store credit, or free redelivery. If delivery cannot be completed and the shipment is returned to us, no refund will be issued for the product, original shipping charges, return shipping fees, customs charges, storage fees, handling fees, or any other costs resulting from the failed delivery.

We are not obligated to resend an order or arrange additional delivery attempts. Any redelivery approved by us will be at our sole discretion and will require the customer to pay all applicable return, handling, storage, and redelivery fees in advance.

Refusing delivery, failing to collect a shipment, or allowing a shipment to be returned does not constitute an order cancellation and does not entitle the customer to a refund, store credit, exchange, or reimbursement.

Any damage, defect, missing item, or quality concern must be reported to us in writing within seven calendar days of the confirmed delivery date. The report must include the order number, a description of the issue, and clear photographs or video of the product, packaging, and shipping label. Claims submitted after the seven-day reporting period or without the requested supporting evidence will not be accepted.

 

Limitations of Liability

We are not responsible for:

  • Carrier delays (FedEx, UPS, etc.)

  • Incorrect or incomplete shipping addresses

  • Lost or stolen packages after confirmed delivery

For all order related inquiries or issues, customers must contact us via email at contact@flowerwallcompany.com. SOCIAL MEDIA MESSAGES ARE NOT MONITORED FOR ORDER SUPPORT. 

By placing an order, you acknowledge and agree to this policy in full.